Merkur Casino Terms and Conditions

Introduction & Acceptance of Terms

When you register an account or continue to use our platform, you enter into a binding agreement with us under these Merkur Casino terms and conditions. These rules apply to your account, your use of our website, any transactions made through your account, and your participation in any features, offers, or services that may be available from time to time.

We may update these terms where necessary for legal, operational, or responsible gaming reasons. The latest version published on our website will apply from the time it is made available. We recommend that you review our terms regularly. If you have any questions before using your account, you can contact support for guidance.

Account Registration & Verification

To open and use an account with us, you must meet the minimum legal age required in your jurisdiction. Where gambling laws require it, this means you must be at least 18 years old. You must also ensure that online gambling is lawful where you access our services. It is your responsibility to make sure that your registration and ongoing use of our platform do not breach local laws or restrictions that apply to you.

Because no specific registration steps, document requirements, licensing country, or named restricted jurisdictions are set out here, we may ask for information and evidence that is reasonably necessary to verify your identity, age, address, and entitlement to use our services. This verification process forms part of our Know Your Customer and account security procedures.

When registering, you agree that:

• all information you provide must be accurate, complete, and kept up to date;
• you may only open one personal account with us unless we expressly allow otherwise;
• your account must be registered in your own name and for your own personal use;
• you must not register on behalf of another person or transfer your account to anyone else.

We may carry out verification checks at registration, before a withdrawal, when account activity requires review, or at any other point necessary for compliance. Until verification is completed to our satisfaction, we may restrict features on your account, place transactions on hold, or suspend access temporarily.

If we reasonably believe that the information you have supplied is false, misleading, incomplete, or no longer valid, we may request further evidence and take protective action on the account. This can include limiting gameplay, blocking withdrawals until checks are completed, or closing the account where a serious breach has occurred. These measures help us apply our Merkur Casino terms of service consistently and maintain a safer environment for all players.

Deposits, Withdrawals & Financial Rules

All payments made to and from your account must be lawful and must belong to you. As no specific payment methods are listed here, we do not set out named deposit or withdrawal options on this page. The exact methods available to you, if any, will be shown within your account or cashier area at the relevant time. Their availability may change according to operational, legal, or compliance requirements.

When funding your account, you agree to use only payment instruments that are registered in your own name and that you are authorised to use. We do not permit the use of payment methods belonging to third parties unless we have expressly approved that arrangement in writing. We may request evidence of ownership of a payment method before allowing its continued use or before processing a withdrawal.

Basic anti-money laundering rules apply to all transactions on our platform. This means, among other things, that:

• deposits must be made for genuine gaming purposes only;
• we may review the source of funds where appropriate;
• we may refuse, delay, reverse, or report transactions where we identify suspicious activity or a legal obligation to act;
• we may require account verification before processing withdrawals.

Withdrawals will usually be returned using a method that we consider appropriate under our internal controls and legal duties. In some cases, we may ask you to use the same route as the original deposit where this is operationally possible or required for compliance reasons. We reserve the right to decline a withdrawal request, place it under review, or request additional information where the account has not been fully verified, where irregular financial activity is detected, or where these Merkur Casino general rules may have been breached.

You are responsible for ensuring that any deposit or withdrawal details you submit are correct. We are not responsible for delays or losses caused by inaccurate payment information supplied by you, banking interruptions, or checks carried out by payment providers, regulators, or other competent authorities. Where chargebacks, unjustified payment disputes, or reversed transactions occur, we may suspend the account, recover the relevant sums, cancel related winnings where permitted, and take any other action reasonably necessary to protect our business and comply with the law.

If you are unsure whether a payment method can be used in line with these rules, please contact support before making a transaction.

General Bonus & Promotional Terms

From time to time, we may make bonuses or promotions available under separate promotional conditions. No specific welcome bonus amount, percentage, or wagering requirement is stated in these terms. Where a promotion is offered, the relevant details will be published with that offer, and those specific conditions will apply in addition to these Merkur Casino terms and conditions.

Unless stated otherwise in the promotion itself, bonuses are intended for personal recreational play and may only be used in good faith. We reserve the right to determine eligibility for any offer and to refuse, limit, reclaim, or cancel a promotion where we reasonably believe it has been misused or applied contrary to its purpose.

Examples of bonus abuse can include:

• creating more than one account to claim the same promotion more than once;
• coordinating with others to gain an unfair promotional advantage;
• using irregular, low-risk, or manipulative betting patterns designed mainly to convert bonus funds into cash value;
• providing misleading account or payment details to access restricted offers.

Where wagering requirements apply to a bonus, you must complete them exactly as stated in the relevant promotional terms before any bonus-linked winnings become withdrawable. We may also set gameplay or stake restrictions during promotional wagering where necessary to preserve fair use of the offer. If a promotion includes a maximum bet rule during wagering, that rule must be followed throughout the qualifying period. A breach of any promotional rule may lead to the removal of the bonus, cancellation of associated winnings, or exclusion from future promotions.

We also reserve the right to withdraw or amend any bonus offer where required for legal, regulatory, technical, or operational reasons. Participation in a promotion is always subject to your account remaining compliant with our Merkur Casino terms of service, including verification, payment, and fair use rules.

Prohibited Activities & Account Closure

To protect our platform and users, certain conduct is strictly prohibited. You must not use our services for any unlawful, abusive, or dishonest purpose. This includes both direct misconduct and attempts to help another person bypass our controls.

Prohibited activities include, but are not limited to:

• opening or operating multiple accounts without our permission;
• using false, stolen, or misleading personal or payment information;
• using a VPN, proxy, or similar tool to disguise your location or bypass geo-restrictions;
• engaging in fraud, chargebacks, money laundering, or attempted money laundering;
• colluding with others, including in any game or feature where player coordination could create an unfair advantage;
• using software, bots, scripts, or any artificial means to manipulate gameplay or account activity;
• abusing promotions, technical faults, or system errors;
• attempting to access, interfere with, or misuse our systems, services, or security measures.

If we suspect or confirm a breach of these Merkur Casino general rules, we may investigate the account and take action proportionate to the issue. That may include restricting access, withholding payments while checks are carried out, removing promotional benefits, voiding affected transactions where permitted, suspending the account, or closing it permanently. We may also share information with relevant authorities, regulators, payment providers, or fraud prevention bodies where required or appropriate.

You may ask to close your account at any time, subject to any outstanding verification, legal, or financial checks that still need to be completed.

Licensing, Jurisdiction & Dispute Resolution

No specific regulatory body, licensing country, support channels, or support hours are stated in these terms. Where we operate under a licence or regulatory framework, we do so in accordance with the applicable legal and compliance obligations attached to our services. If licensing details are displayed elsewhere on our website, those details form part of the regulatory information available to you.

If you have a complaint or believe that your account has been handled incorrectly, you should submit it to us through our official support contact points shown on our website. We will review disputes in line with our internal procedures and any legal or regulatory obligations that apply. You should provide full and accurate information so that we can investigate the matter properly.

Where a dispute cannot be resolved through our customer support process, it may be referred further where applicable under the governing legal framework that applies to our services. You may also return to the homepage to review other account information and responsible use guidance.