Our Privacy Commitment
At Merkur Casino, your privacy is something we take seriously — not as a formality, but as a genuine obligation to everyone who plays with us. This policy sets out clearly and honestly how we handle your personal and financial information, why we collect it, and the steps we take to keep it safe. We encourage you to read it carefully so you can feel confident about how your data is managed at every stage of your experience with us.
The Information We Collect
We collect personal information at several points during your relationship with us. Understanding what we gather — and why — is central to the trust we aim to build with our players.
When you register an account, we ask for standard personal details such as your full name, date of birth, residential address, and contact information including your email address and phone number. This information is necessary to create and maintain your account accurately.
As part of our Know Your Customer (KYC) obligations, we may request identity verification documents during the account verification process. This is a legal requirement and helps us confirm that you are who you say you are, and that you meet the eligibility criteria to use our services. Verification documents typically include forms of government-issued identification and proof of address.
We also collect financial information when you make deposits or request withdrawals. This covers details related to the payment methods you use to transact with us. We handle this data with particular care, given its sensitive nature.
Additionally, we collect technical data — such as your IP address, device type, and browsing behaviour on our platform — which helps us maintain service quality, identify unusual activity, and improve overall functionality. This data is collected automatically when you interact with our site.
How We Use Your Data
The data we collect is used for clearly defined purposes, and we do not process it beyond what is necessary for those purposes.
The primary use is to manage your account effectively — verifying your identity, processing transactions, and ensuring your gameplay experience runs smoothly. When you request a withdrawal, your financial information is used to direct that payment appropriately and securely.
We also use your data to fulfil our legal and regulatory obligations. This includes Anti-Money Laundering (AML) compliance, responsible gambling checks, and any reporting duties required by the regulatory body under whose licence we operate. These are not optional processes — they exist to protect both players and the integrity of our platform.
Fraud prevention is another important area. Analysing certain behavioural and transactional data allows us to detect and respond to suspicious activity before it causes harm.
From time to time, we may use your contact details to send you updates or promotional communications about our services. You are always free to opt out of marketing messages. You can manage your preferences directly within your account settings or by getting in touch with our support team at any time. We will never use your data for marketing purposes without giving you a clear and easy way to say no.
Data Sharing & Third Parties
We want to be absolutely clear on this point: we do not sell your personal data to third parties. That is not something we do, and it is not something we will do.
There are, however, circumstances in which we share data with trusted partners who are necessary for the operation of our casino. These include:
- Game providers — the software studios whose titles feature on our platform may receive limited technical data to ensure games function correctly and fairly.
- Payment processors — to complete your deposits and withdrawals, relevant financial information must be passed securely to the payment service providers we work with.
- Regulatory and licensing bodies — we are required to share certain information with the regulatory authority responsible for our licence, particularly in relation to compliance and AML obligations.
- Fraud prevention and identity verification services — third-party providers assist us in verifying player identity and detecting fraudulent behaviour.
All third parties we work with are bound by strict data protection agreements. We only share what is strictly necessary, and we expect all partners to handle your information responsibly and in accordance with applicable law.
Data Security & Retention
We use industry-standard technical measures to protect your data from unauthorised access, loss, or misuse. This includes SSL (Secure Socket Layer) encryption across our platform, which ensures that information transmitted between your device and our servers is protected at all times. Our servers are secured and monitored continuously, and access to personal data within our organisation is strictly limited to those who need it to carry out their responsibilities.
No system can ever guarantee absolute security, but we invest consistently in maintaining robust protections and reviewing our processes to stay ahead of emerging risks.
On the question of retention: we do not hold your data indefinitely. We keep personal information for as long as your account remains active, and for a defined period thereafter as required by our regulatory obligations. Anti-Money Laundering legislation and other compliance frameworks specify minimum retention periods, and we adhere to these carefully. Once the legal retention period has passed and there is no other valid reason to hold your data, we take steps to delete or anonymise it securely.
Your Privacy Rights & How to Contact Us
As someone whose data we process, you have meaningful rights over that information. These rights include:
- Right of access — you can request a copy of the personal data we hold about you.
- Right to rectification — if any information we hold is inaccurate or incomplete, you can ask us to correct it.
- Right to erasure — in certain circumstances, you may request that we delete your personal data. Please note that some data must be retained to comply with our legal obligations, which may limit when this right can be exercised in full.
- Right to object or restrict processing — you can raise concerns about how we use your data and request that certain processing activities be limited.
If you have a question about this policy, wish to exercise any of the rights above, or have a concern about the way your data has been handled, please do not hesitate to get in touch with our team. You can reach us through the support channels available on our website, and we will respond to privacy-related requests as promptly as possible.
Manage your communication preferences and data settings directly through your account, or contact our support team for any privacy-related queries.